Customer Service Phone Practice For HVAC Contactor |
Posted: November 14, 2020 |
Do you know that despite the exposure caused by the internet and social media, many individuals still connect HVAC contractors by phone? This directly means that no matter how user-friendly your website is or the number of followers you have on Twitter and Instagram; you would still need to establish a professional telephone customer service to boost your business. As an HVAC contractor, if you want to improve your telephone customer service support, here are 4 simple tips for you. 1. Get Someone to Pick Calls Some contractors will see this as a zero challenge to them. However, you would be amazed by the number of individuals that fail to answer customers' phone calls. You always have to be there to pick when they reach you before you can establish or think of impressing them with your expertise. Single contractors and other small HVAC companies often give the excuse that they are busy with some other projects on-site. Well, just note that most of your potential customers won't call you back after their first attempts. They would move on with the company that gives instant attention. 2. Don't Allow Voicemail You don't want to miss any calls right now, and the next solution that comes to you is to activate a voicemail. Don't!!! It is never a solution. It is far from being customer friendly. Your potential clients want to speak with real humans. Hire a receptionist, make use of an answering service, or pick the call by yourself. Do whatever is right to make sure clients hear a live voice on the other end of the phone. 3. Pick The Call Professionally Most customers dislike calling a business and getting some generic and casual answer from the receiver. You must answer your call professionally using the name of your company. Your greetings should be the same each time customers call. There are bigger companies you might be calling regularly. Listen to how they respond each time you call. Emulate them, being formal is the key. 4. Position Yourself As The Type Of Person You Would Gladly Invite Into Your HomePut yourself in your customers' shoes. Are you presenting yourself as the type of contractor you would love to invite to your home? You need to gain your customers' trust. Always keep it in mind that your interaction with customers over the phone is vital. They are certainly going to ask themselves if you or your company can be trusted enough to allow entrance into their privacy (home). To gain their trust over the phone, you need to be polite, friendly, patient, and knowledgeable. Always ask them about their challenges, so you can prove your expertise. Make use of polite words like 'please' and 'thank you'. Don't make them think you are in a hurry to go off the phone. If you can make them feel comfortable, soon or later, they will hire you. Conclusion To build your customer base, you have to practice these tips accordingly. Evaluate the current practices you are implementing, and make improvements where necessary. Constantly look for ways to upgrade your customer services. Pay attention to important calls to avoid going out of business.
|
||||||||||||||||||||||||||||||||||||||||||
|